We’re committed to complete cost transparency for every patient. From fully bulk-billed GP consultations to specialist visits with an easy-to-understand gap, our team explains all charges before your appointment. You’ll know exactly what’s covered by Medicare, what to expect out of pocket, and how to pay in the way that’s most convenient for you.
Eligible Medicare card holders can access GP consultations with no out-of-pocket costs.
Specialist services include a Medicare rebate with a clear gap fee explained in advance.
Starting with a new healthcare provider should feel easy and reassuring. Our New Patient Guide walks you through each step—from preparing your details to settling in on appointment day—so you can focus on your health while we handle the logistics.
Your first consultation includes a full review of your medical history, current concerns, and any ongoing treatments. Standard appointments run 15–20 minutes; longer sessions can be arranged if required.
Complete our secure online registration form in advance or arrive 10 minutes early to fill it out at reception. Please bring a valid Medicare card, photo ID, and a list of current medications.
Provide your previous clinic’s details and we’ll request your records directly, ensuring continuity of care and a complete health profile.
GP services are bulk billed for eligible Medicare card holders. Specialist consultations may have a gap fee—our staff will explain any charges before your appointment.
All personal and medical information is stored securely and accessed only by authorised healthcare professionals, in full compliance with Australian privacy laws.
For urgent medical needs when the clinic is closed, please visit the after-hours instructions on our Contact page or seek immediate care at the nearest hospital emergency department.
You can schedule or modify an appointment online through our booking portal or by calling reception during clinic hours. Same-day appointments may be available for urgent needs.
Your doctor will advise if a follow-up appointment is required. Routine results are usually communicated via a secure SMS or phone call once reviewed by your GP.
Repeat scripts may be available for stable, ongoing medications. Submit your request through our online form or call reception; your doctor will review it before approval.
If you need care when the clinic is closed, follow the after-hours instructions on our Contact page or attend the nearest hospital for immediate treatment.
Yes. We have female GPs. Please mention your preference when booking, and we’ll do our best to accommodate.
Yes. We provide free on-site parking, including designated accessible spaces close to the entrance for patients with mobility needs.
Schedule your visit online or contact our team for help with registration, billing details, or any other questions before you arrive.
If you are experiencing a medical emergency, call 000 immediately and request an ambulance.
000
For urgent care, visit Goulburn Valley Health Graham St, Shepparton
For after-hours non-emergency care, call National Home Doctor Service
For medical concerns outside of clinic hours, you can call the: After Hours GP Helpline
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